Some gifts are remembered.
Scented ones are never forgotten.
Our elegant travel sets, are designed to accompany you on every journey.
Every scent tells a story. Every detail leaves its mark.
For those who believe in gifts that speak for themselves…
Keep out of reach of children. Avoid contact with eyes. Protect from sunlight. For external use only. Do not drink. Flammable.
Kız Kulesi • Ayasofya • Haydarpaşa • Dolmabahçe Palace • Galata
✦Dolmabahce Palace Museum Store✦Topkapi Palace Museum Store✦Beylerbeyi Palace Museum Store✦Basilica Cistern Museum✦Swissotel The Bosphorus✦Hyatt Regency Istanbul Atakoy✦Uranus Istanbul Topkapi Hotel✦Kuwait – Istanbul Luxury Company
Signature Packaging
Products are shipped in protective materials within elegant branded boxes.
Send as a Gift
You can send the presentation directly to the address of your loved ones.
🕯️ Candle Holders & Candles
On first use, burn until the entire surface has melted. Keep the wick upright.
🥣 Serving Pieces & Bowls
Protect pieces from sudden temperature changes and wash them by hand.
☕ Turkish Coffee & Delight
Store sealed in a cool, dry place away from strong odours.
🌿 Home Fragrances
Turn the reeds at least once a week to refresh fragrance diffusion.
Frequently asked questions
What you need to know about your order.
Are orders sent in a special gift box?+
Yes. Products are delivered in protective premium gift packaging.
Is price information hidden for gift deliveries?+
Yes. No price information is placed in the box; the invoice is sent digitally.
How long do home fragrances last?+
Depending on the room and reed count, they last approximately 2–4 months.
How can I increase fragrance intensity?+
Turn the reeds or increase the number of reeds in the bottle.
What should I do if my order arrives damaged?+
Send a photo of the damaged product to customer service.
What are the shipping and delivery times?+
Orders usually ship within 1–3 business days.
Which payment methods are accepted?+
Debit and credit cards supported by 3D Secure are accepted.
Are there physical sales locations?+
Products are available at listed palace stores, museums and hotels.
What are the return and exchange conditions?+
Unopened and unused products may be returned within 14 days.
What inspires Hatun Istanbul?+
It draws inspiration from Istanbul's architecture, palace culture and hospitality tradition.
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