Yes. Products are delivered in protective premium gift packaging.

Yes. No price information is placed in the box; the invoice is sent digitally.

Depending on the room and reed count, they last approximately 2–4 months.

Turn the reeds or increase the number of reeds in the bottle.

Send a photo of the damaged product to customer service.

Orders usually ship within 1–3 business days.

Debit and credit cards supported by 3D Secure are accepted.

Products are available at listed palace stores, museums and hotels.

Unopened and unused products may be returned within 14 days.

It draws inspiration from Istanbul's architecture, palace culture and hospitality tradition.